Sterilizer Support

Thank you for contacting Aqua Ultraviolet Sterilizer Support. To help us assist you efficiently, please complete the questionnaire as thoroughly as possible. If you’re unsure of an answer, indicate “unknown” or “TBA.”

We strive to respond within 24-48 hours.

Please note that incomplete information may delay our support process.

Name

Phone

Did you complete warranty registration?

Sterilizer Serial Number

What is the flow rate the pump is pushing?

If unsure, upload photo of label on the pump

What is the application?

When was the Lamp last replaced?

What color are the ceramic ends of the lamp?

Photo of the quartz sleeve, if applicable

When was the rubber seal replaced on the quartz sleeve?

Is the unit plugged into a dedicated GFCI outlet?

If a classic unit, is the pump plugged into the same outlet?

What filter do you have?

If other than an Ultima II, what are the specs?

Water Source?

Water Type?

Single-pass or recirculating?

Lamp or Lamps (pertains to both Viper and any other Unit with a Lamp issue)
For Lamps, other than the Viper, we will need both sides of the Lamp and the full Lamp

Installation of the Unit.
For Vipers: far enough back so we can see the plumbing going in and out of the Viper, not close ups, Flow Switch, need to included.

How can we help you today?

Sterilizer Support

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