Updated March 2nd 2026 at 1043am

PRIVACY POLICY

Our Commitment to Privacy

Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the Aqua Ultraviolet website. On some pages, you can order products, make requests, and register to receive materials and information. The types of personal information collected at these pages may include your name, address, email address, phone number, and credit or debit card information.

Information You Provide About Other People (Shipping / Refer-a-Friend)

On some pages, you can submit information about other people. If you order a product or part online and want it shipped to another recipient, you may provide the recipient’s name and address and, if needed for delivery coordination, a phone number. We use this information only to ship the order and confirm delivery.

If you use a “refer-a-friend” feature, you may provide your friend’s contact information so you can share information you requested. We do not send marketing text messages to a referred person, and we do not send any text messages to a referred person unless that person separately provides their own mobile number and opts in directly. You represent that you have permission to provide another person’s information for these limited purposes. In these circumstances, the types of personal information collected may include name, address, phone number, and email address.

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to respond to the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and, where applicable, to share general statistics with advertisers. For example, we may inform an advertiser that a certain number of individuals visited a specific area of our website, but we do not disclose anything that could be used to identify those individuals.

We never use or share personally identifiable information provided to us online in ways unrelated to those described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

SMS / Text Messaging

Aqua Ultraviolet may send SMS or text messages in the following contexts.

1) Customer Support & Service-Related Messages

We may send text messages to provide customer support, send requested links or resources, confirm orders or appointments, and provide service-related updates. These messages may be sent in response to a customer request made through our website, during a live phone call, or while speaking with our support team or AI voice agent. These messages are transactional or service-related in nature and are not marketing messages.

If you provide your mobile number and request that we text you, including requesting a link or resource by text during a call, you consent to receive service-related text messages from Aqua Ultraviolet.

2) Marketing Communications

If you separately opt in to receive marketing text messages, we may send promotional offers, product updates, or other marketing communications. Consent to receive marketing text messages is not a condition of purchase.

3) Message Disclosures & Your Choices (Applies to All Text Messages)

Message frequency may vary. Message and data rates may apply depending on your mobile carrier plan. You may opt out at any time by replying STOP to any message. For assistance, you may reply HELP to any message.

Replying STOP opts you out of text messages associated with that specific program or phone number. If you opt out of marketing texts, you may still receive customer support texts that you request, provided you have not opted out of support texts. If you opt out of customer support texts, we will not send support texts unless you later re-initiate contact and request text communication again. Supported carriers are not liable for delayed or undelivered messages.

4) Mobile Information Sharing Policy

We do not sell or rent your mobile number. No mobile opt-in information will be shared with third parties or affiliates for marketing or promotional purposes. Your SMS consent and phone number will only be used for the purposes described above and will not be shared for unrelated marketing purposes. We may share information with service providers solely as needed to deliver our services, such as sending text messages you request, and not for their own marketing purposes.

Cookies

A “cookie” is a small text file that a website can place on your computer’s hard drive to collect information about your activities on the site or to make it easier to use certain site functions. We use cookies to analyze how visitors, in the aggregate, use our site to make it as useful as possible. We do not use cookies to collect or store personally identifiable information, and we do not require visitors to accept cookies in order to use our site.

Information Automatically Collected by Our Site

Our servers may use log files to automatically collect certain non-personally identifying information such as your computer’s IP address, browser type, and pages viewed. We use this information to understand how visitors navigate our site and to enhance user experience. We do not link this information to personally identifiable information.

Links to Other Websites

Our site may include links to other websites whose privacy practices may differ from those of Aqua Ultraviolet. Information submitted to those websites is subject to their respective privacy statements. We encourage you to review the privacy policies of any website you visit.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use Secure Socket Layer (SSL) encryption for information transmitted electronically. However, no transmission over the Internet can be guaranteed to be completely secure.

Our Commitment to Children's Privacy

We do not knowingly collect or maintain information on our website from individuals under the age of 13. Our website does include educational content designed to provide water knowledge for reference purposes.

How You Can Access or Correct Your Personal Information

You may access your personally identifiable information by logging into your online account. You may correct factual errors by sending a request via telephone, email, or postal mail to:

Aqua Ultraviolet, Inc.
38429 Innovation Court
Murrieta, CA 92563

We may take reasonable steps to verify your identity before granting access or making corrections.

Changes to This Privacy Statement

If we make changes that affect personally identifiable information collected through our site, we will post those changes here and, where appropriate, notify you via email. We will also post a notice on our homepage indicating that this privacy statement has been updated.

Privacy Statement Compliance

If you believe Aqua Ultraviolet has not complied with this privacy statement, or if you have questions or concerns regarding our privacy practices, please contact us at:

Email: info@aquauv.com
Phone: 1 (951) 305-3860